We just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.
While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority. Our practice follows stringent standards of infection control so that when you receive care, it is both safe and comfortable. We are now focusing on new practice protocols in order to operate a safe and efficient dental practice for all our patients, our staff and our wider community following the COVID-19 crisis.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
How you can help:
As and when we hear advice from our professional governing bodies, we will keep you updated. Regardless of whether we are open or closed, you can still contact us either by phone or via email.
We are available 5-days a week regarding any dental problems or concerns you may have during this outbreak. We will be able to offer advice, prescribe pain relief and antibiotics should your symptoms meet certain criteria. For dental problems we are unable to manage, we have access to refer patients to the COVID-19 dental emergency Hub network.
You can telephone the practice on 01442 212821 or email us.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are implementing to keep you, and every patient, safe in our practice.